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Download the Report : State of Marketing 2012
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REPORT

Call Center Exposure: Limiting Leaks and Peeks

With an estimated 100,000 call centers employing nearly 7.5 million workers handling an average of 1,708,379 calls per center per year, the opportunity for information leakage and data corruption is staggering.  For many companies, the call center is the first direct touch point to the consumer, and often an opportunity to access a consumer’s personal information.

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RELEVANT CONTENT
QUALITATIVE INTERVIEWS

Tom Aeillo,
VP of Worldwide Sales & Marketing,
Envision Telephony

Jennifer Harkins Garone
Senior Manager, Privacy & Security,
GE Money

Russ Reynolds,
Vice President, Customer Support,
Xerox Services

Cathy Bump,
Senior Privacy Compliance Counsel,
Expedia, Inc.

Alexandra Morehouse,
Chief Marketing Officer,
AAA of Northern California, Nevada and Utah

TABLE OF CONTENTS
QUALITATIVE INTERVIEWS

Table of Contents

I. Synopsis & Summary
II. Q & A
III. Leeks & Peeks Summary
IV. Secure the Trust Program
V. Sponsors
VI. Media Partners 

(14 pages)


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Tom Aeillo,
VP of Worldwide Sales & Marketing,
Envision Telephony

Jennifer Harkins Garone
Senior Manager, Privacy & Security,
GE Money

Russ Reynolds,
Vice President, Customer Support,
Xerox Services

Cathy Bump,
Senior Privacy Compliance Counsel,
Expedia, Inc.

Alexandra Morehouse,
Chief Marketing Officer,
AAA of Northern California, Nevada and Utah

CMO Council Contact
Donovan Neale-May
Executive Director
408.677.5300 x5333
donovan@cmocouncil.org

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