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December 2011

Marketers Not Catering to Social Consumers Desires, Report States

A recent report, released by the Chief Marketing Officer Council, has revealed that marketers are finding it difficult to achieve social media success with their current marketing strategies, according to an article published by MediaPost.

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Consumers, B2b buyers respond to positive social engagement

A report from the CMO Council found that social media marketing campaigns must provide true value to fans and followers in order to produce results, and value can be delivered through various forms of content marketing.

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Customers know what they want from brands on social media, but Marketers disagree (study)

A pair of studies from the Chief Marketing Officer Council and social technology firm Lithium has revealed that what customers want from their interactions with brands on social media platforms such as Twitter and Facebook, and what the brands themselves think their customers want, or are prepared to give, is often very different.

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2012 Business Resolution: Commit to Social Media

Social media is a direct link to your consumer. Repeatedly companies look to interns and administrative assistants to manage these accounts. It is only when a social media blunder occurs that a brand questions the level of grooming and tactic sophistication they’ve dedicated to this very visible effort.

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Customers expect great online support, quickly

46% of consumers expect great customer support online from the brands they love, and a further 33% say that a commitment to excellent customer service is a significant factor in their loyalty to the brand, according to [download page] a study released in December 2011 by the CMO Council. Data from “Variance in the Social Brand Experience” also indicates that consumers are more willing to praise a company for good support (14%) than to complain about it to friends when it is not available (4%).

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Time for CMOs to rework their social strategies

A study of social-network consumers from the Chief Marketing Officer (CMO) Council offers new proof of consumer loyalty to the brands they follow, but, when paired with a separate study of online marketers, also reveals a deep disconnect between consumers and CMOs.

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Research Reveals Social Media Variance Between Customers, Marketers

We continually talk about how to keep customers engaged after they “like” or follow you online. A new study by that Chief Marketing Officer Council sheds some light on the issue. According to the “Variance in the Social Brand Experience” study, consumers expect to be offered unique experiences, savings and promotions as a continuous part of their social engagement.

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CMO Council Makes The Case For Gamification

A new study from the CMO Council and social technology business Lithium says users want free or discounted stuff and snappy answers to their support inquiries. Marketers don’t quite see it the same way. This ‘digital divide’ can be bridged in four ways, says the Council and Lithium, with the fourth way suggesting that companies “gamify the social experience.”

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Customer Engagement And Insight To Top Social Media Benefits

55% of senior marketers say that social media has impacted their marketing operations by improving customer listening, engagement, and conversations, matched by the proportion who say that the channel has opened new avenues to gather and further market insights, according to [download page] a study released in December 2011 by the CMO Council in partnership with Lithium.

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CMO Council Study Reveals Consumers Want Better Experiences, Deeper Engagement, and More Value From Brands Through Social Media

Opportunities Abound for Companies to Create Business Advantage and Maximize Advocacy by Better Engaging Customers With Social Media

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Consumers Want free stuff From Social, Marketers Think They want to be heard

A study from the Chief Marketing Officer (CMO) Council and social technology business Lithium reveals a disconnect between what senior marketers think consumers want from social media, and the reality.

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CMO Council Finds Social Disconnect

While 52% of marketers said their brands have enjoyed greater influence as a result of participation in social networks, only 17% of marketers said social media is fully meshed, aligned and integrated into their overall marketing mix, according to a study by the Chief Marketing Officer Council.

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CMO Council Study Reveals Consumers Want Better Experiences, Deeper Engagement, and More Value From Brands Through Social Media

Consumers are positively engaged and highly loyal to the brands they choose to follow and "like" on social networking sites like Facebook, Twitter, LinkedIn and others. But according to the findings of the Chief Marketing Officer (CMO) Council's new "Variance in the Social Brand Experience" study, consumers also have high expectations that social brands will offer unique experiences, savings, promotions, and even games as part of their social engagement.

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Small details, big results: how to gain more from your social media initiative

With consumers logging into social media sites across the world — writing on walls, liking, interacting and influencing like never before — the face of marketing, buying and selling as we knew it has been transformed.

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CMO Study: Consumers expect experiences, savings, games, etc. from socially connected brands

Consumers are "positively engaged" and "highly loyal" to the brands they choose to follow and "like" on social networking sites like Facebook, Twitter, LinkedIn and others, but they also have "high expectations" that brands should offer them unique experiences, savings, promotions, games and other incremental elements as part of their social experiences, according to findings of "Variance in the Social Brand Experience" study, released this morning by the Chief Marketing Officer Council.

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The State of Social Marketing 2011-2012

At the end of 2011, Social marketing stands at a profound crossroads. Some organizations are finally embracing the importance of social networks and, as a result, increasing investments in creative engagement, marketing, and service programs. Others see the future value, but lag behind in execution. At the vanguard, Social Businesses drive a virtuous cycle of discovery: Their successes in Social marketing lead to new data, which lead to insights, which lead to new and more effective programs as well as the business systems and processes necessary to improve internal and external collaboration.

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The big data behind user engagement: get smart (fast!)

Social media feeds on user engagement. Our interactions are the industry’s bread and butter, and whoever wants a piece of the hype should unlock the secrets of social media. Marketing your brand, products and services via social media platforms is an idea rooted in practicality, if you want to get direct access to consumers. Advertisements in Facebook can penetrate hundreds of millions of potential customers around the globe, or be retweeted a gazillion times in one day. Sharing and retweeting have already replaced the traditional methods of disseminating information. However, internet promiscuity comes as a new challenge.

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Hypnotic Strategies You Can Take to the Bank

Incorporating autosuggestions, visualization and building perceived value using the right language are fascinating and powerful, but they are subjects for another day. I wanted to shine a light on their power and encourage you to investigate them further. The key to achieving top-of-mind awareness is really simple. Deliver outstanding products and services, and embrace customer service as a marketing strategy. Focus on the quality of the customers’ buying experience. Simple.

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New Report Reveals Opportunities for Bank Marketers to Find New Routes to Revenue Beyond Levying Fees for Basic Banking Services

A tighter economy is forcing consumers to become more educated about their finances and banks have the opportunity to mentor and help with more personalized counseling and convenient services, reports the Chief Marketing Officer (CMO) Council.

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Cosumers are mainly looking for free stuff from brands on social media, says study

There is a great digital divide between ‘what consumers really want’ and ‘what the marketers think their consumers want’ from social media, according to a study conducted by the Chief Marketing Officer (CMO) Council and

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donovan@cmocouncil.org

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