Key Shifts Required to Achieve Responsiveness
Critical Omnichannel Touchpoints for Marketers and Consumers
What Are The Top Methods By Which Marketers Can Drive Revenue And Improve Margin?
54 percent of customer service professionals strongly agree that CX is more important now than it was two years ago.
44 percent of consumers are more likely to tell others about their negative experience—either online or offline.
In the United States the estimated cost of customers switching due to poor service is $1.6 trillion.
42 percent of consumers have purchased more after a good customer service experience.
45 percent of customers are willing to pay more for better customer service
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