Articles

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ARTICLES

The Age of Analytics: Competing in a Data-Driven World

  • Omni-Channel Marketing
  • Big Data

These Six Forces Will Disrupt the Telecommunications Industry by 2020

Telecoms-Opportunities and Challenges for the Sector in 2017

Is Big Data Really the Future of Marketing?

  • Omni-Channel Marketing
  • CX Strategy
  • Big Data

Auto Parts Marketing: Online Parts Sales to Reach $7.4 Billion in 2016

Managing the demand for spare parts

Industry Omni-Channel Management Alliance formed at the Open ROADS Community London Meeting

Online Retailers are Making it More Difficult and Expensive to Send Items Back as They Face Massive Losses Caused by 'Serial Returners'

The Science of Five-Star Customer Reviews

How Tuluntulu could disrupt African media

  • Africa

Doing Business in Brazil? TeamUSA Learned the Hard Way

  • Global Trends
  • Latin America
  • Global Expansion

Latin America has a tremendous app opportunity in front of it

  • Mobile Trends
  • Latin America

Latin American Startups have Become Top-Shelf Targets for Global Companies

  • Latin America

UN Bungles Response to Africa’s Yellow Fever Outbreak

  • Global Trends
  • Africa

Read this Before Planning that Last-Minute Summer Break

  • Global Trends

Delta Computer Glitch Causes Worldwide Delays, Cancellations

  • Global Trends

China Battles Conflicts in Health Sector as WHO Raises Concerns

  • Global Trends
  • Asia Pacific

Summer Airport Activity Becomes Heated at Palma

  • Global Trends

The Year of the Connected Customer

  • CX Trends
  • CX Technologies
  • Customer Engagement

Providing a More Relevant Customer Experience

  • CX Trends
  • Customer Engagement