New Strategies and Ideas to Meet the Experience Needs to Tomorrow’s Customer
- Doug Ko, Director of Product Marketing, Cohesity
- David Clement, Senior Manager Global Product Marketing Cloud Security, Trend Micro
- Matthew Missey, Director of Enterprise Cloud Strategy and Enablement, Insight
- Jeff Mitchell, Cloud Solution Architect, Microsoft
What are the new ideas, new conversations and new solutions that should be had and aligned in order to turn the concept of experience innovation into a profitable reality?
From cloud infrastructures and connected workforces to data strategies and security, where and how will co...
Work, Data, Analytics, Engagement and Where it Will All Converge
- Andy Pink, Senior Manager, Americas Strategic Partner Accounts, Citrix Systems
- Dale Kirby, Cloud Solution Architect, Microsoft
- Kathi Grumke, Solutions Manager, CDW
- Mike Preston, Technical Marketing Engineer, Rubrik
- Richard Coile, Practice Architect - Cloud Solutions Innovation Team, CDW
How has the shifting needs of the connected customer heightened the need for modernization of data management, especially when it comes to recovery and ramping up for regulatory compliance?
Few can argue that the future of engagement will depend on future trends in data analyti...
Realizing Collaboration, Engagement and Commitment to a Singular Vision
- Brandon Ebken, Chief Technology Officer, Insight
- Stew Maurer, VP of Marketing, Convercent
- Alvin Lu, Director of Solutions Engineering, HashiCorp
- Jennifer Mills, US Integrated Marketing Lead, Microsoft
- Liz Miller, SVP of Marketing, The CMO Council
What are the lessons learned from tried and succeeded transformation initiatives of the past?
Who are the un-sung collaborators and co-conspirators in realizing digital transformation, especially through the lens of developing trust and transparency in a muddy digital world?
Achieving Quality, Consistency and Transparency in Digital Video
Mary Anne Hensley, CMO Council ; Mike Olson, Fox Rent-a-Car ; Laurent Bury, Vuble
There is a saying that you can’t know what you don’t know. This has never been truer than in today’s digital landscape. The reality of measurement and transparency is that, despite our best intentions and efforts, we have still come up short on tying investments and placements into...
Discovering Where You Can Gain Data-Accelerated Revenue
Liz Miller, CMO Council ; Dario Debarbieri
The CMO Council, in partnership with IBM, hosted a one-hour webcast, "Doing More With Data." Speakers Liz Miller of the CMO Council and Dario Debarbieri of IBM explored how the shift toward the customer has necessitated innovation across data, analytics and holistic operations.
Among the key issues...
Liz Miller, SVP of Marketing, The CMO Council
Katrina Munsell, Director of Integrated Marketing and Social Command Center, Microsoft
Each year, Microsoft and its technologies and products are mentioned over 115 million times in the social ecosphere. How does a company like Microsoft leverage social media as a mechanism to build relationships with audiences including prospects, customers and fans? The Microsoft Customer Experience...
A Conversation With Frank Grillo, CMO of Harte Hanks
Frank Grillo, Chief Marketing Officer, Harte Hanks ; Liz Miller, SVP Marketing, CMO Council
Imagine, for a moment, walking into a store where you have only made a purchase one time before. The salesperson runs up to you and greets you by name, and before you can get a word in edge-wise, he offers you five other products that are almost identical to the one you purchased before. Then, witho...
The Shifting Role and Rising Importance of Email for the Modern Marketer
Liz Miller, CMO Council ; Ryan Phelan, Adestra ; Lauren Vaccarello, Box ; Mike Olson, Fox Rent-A-Car
In the ongoing dialogue around touchpoints, experience, engagement, data and the ever-growing martech stack, why is it easier to talk about replacing email platforms than it is to talk about what is going wrong with our email strategies? In our quest for personalization, when did email become a comm...
Liz Miller, SVP of Marketing, The CMO Council
Jeff Marcoux, VP of Product Strategy & Product Marketing, Former Microsoft CMO Lead, Worldwide Enterprise Marketing
Imagine, for a moment, taking on transformation at the size of Microsoft. As a global, multinational, billion-dollar organization, scale alone could be daunting…after all, you are asking more than 124,000 employees to change along with you. But transformation is exactly what Microsoft achieve...
Liz Miller, SVP of Marketing
John Nash, Chief Marketing Officer, RedPoint Global
The CMO Council along with RedPoint Global hosted a one-hour webinar on May 1, 2018, at 10am PST/1pm EST to discussing our latest report—titled “The State of Engagement: Bridging the Customer Journey Across Every Mile”—which reveals how brands are using connected, conte...
Identifying Operational Efficiencies That Impact Customer Experiences
Matt Harris, Sendwithus ; Diana Baldwin, SunTrust ; Liz Miller, CMO Council
The CMO Council in partnership with SendWithUs, recently hosted a one-hour webcast, “Gaining Traction With Every Digital Interaction” which featured an executive roundtable disccussion. View now to hear from Matt Harris of Sendwithus, Diana Baldwin of Suntrust and Liz Miller of the CMO C...
Bridging the Gap for a Better Customer Experience
Justin Shriber, VP of Marketing at LinkedIn
Sales and marketing leaders alike chase efficiency through automation and tool integration to scale their functions. However, too often they’re operating in siloes, inadvertently bombarding prospects and customers with disconnected, non-co...
Transforming Brands with Customer-Centric Marketing
Cindy Vandecasteele, VP of Product Strategy, NGDATA ; Jeroen, Bronselaer, Senior Vice President Residential Marketing, Telenet ; Liz Miller, SVP of Marketing, CMO Council
A CMO’s success often hinges on the success of the brand to drive business and grow revenue. Because of this, the CMO is in a unique position to optimize growth by meeting the demands of their customers while driving and advancing digital transformation. But transformation for technology&rsquo...
Achieving a Cohesive, Cross-Channel Customer View to Optimize Interactions
Mary Anne Hensley, John Timmerman and Peter Francis
True one-to-one interaction is considered the holy grail of customer experience. However, according to a recent CMO Council study, only 7 percent of marketers are able to consistently create these individualized experiences across all channels.
For the third and final webinar of this series, the CM...
Leveraging Cognitive Computing to Transform the Marketing Machine
Liz Miller, SVP of Marketing - CMO Council
Dario Debarbierie, CMO - IBM Watson North America
Marketers have an opportunity to truly transform into agile marketing machines, shedding the measured and systematic approach of a waterfall model that is no longer able to move as quickly as the customer evolves. Marketing organizations have the opportunity to leverage new tools like the internet o...
Lessons From N Brown Group (JD Williams) on How to Understand and Influence Customers’ Decisions
Mary Anne Hensley, Vicky Currie and Tony Brown
It is easy to commit to delivering exceptional customer experiences, but executing on the same can often be the hardest step. Join CMO Council, Teradata and N Brown Group (JD Williams) in part 2 of our webinar series to hear how organizations can enhance the customer experience and influence their b...
Using Intelligence to Better Understand, Influence and Activate the Customer Journey
Liz Miller, CMO Council; Kathy Koontz, Teradata; Marcos Arias, AT&T
When it comes to the customer journey, marketers have traditionally focused on mapping the customer’s experience. However, with an ever-increasing number of channels and platforms for engagement, it is becoming more and more difficult to pinpoint the next steps that a customer will take. Every...
Evolving Strategies for Email Engagement in an Omnichannel Era
Liz Miller, SVP of Marketing - CMO Council
Julie Gibbs, VP of Corporate Marketing - Gigamon
Tommy Lamb, Director, CRM & Loyalty - Teleflora
At the dawn of the digital age, email heralded a bold turn away from junk mail and battling the paper bulge of the overworked mailbox. But in today’s crowded engagement landscape, email has started to feel more like a cheap imitation of its scan-and-junk bulk snail mail predecessor.
What It Is, What It Will Be, and Why We Should All Be Excited for the Future
In a study conducted by the CMO Council in partnership with IBM, 42 percent of marketers surveyed indicated that their top digital experience goal in the coming year was to better connect the multitude of campaigns being executed across the organization into a comprehensive, connected customer exper...
Maria Winans, CMO, IBM Watson Customer Engagement
Liz Miller, SVP of Marketing, CMO Council
Data, data everywhere…but where is the insight to drink? This could be the new battle cry for today’s CMO. Regardless of industry or region—whether it’s a B2B or B2C company—all CMOs are facing the evolution of data and its twin: digital. From what digital transformati...
The Next Step to Delivering Exceptional Experiences
Olivier Binse, Advisory Partner, Deloitte Digital ; Jamie Anderson, CMO, SAP Hybris ; Liz Miller, SVP Marketing, CMO Council
Customers are not looking for extravagance. In fact, according to a recent CMO Council survey of 2,000 global consumers, conducted in partnership with SAP Hybris, customers crave simplicity. Customers want value and to be valued by brands. And customers expect brands to know and recognize them: 36 p...
John Nash, RedPoint; Mary Anne Hensley, CMO Council
The latest research from the Chief Marketing Officer (CMO) Council and RedPoint Global indicates that although customers are more connected across a multitude of channels than ever before, many organizations are still struggling to deliver the seamless, omni-channel experiences that customers seek, ...
Gaining Trusted Social Insights That Drive Business Advancement
- Alan Gellman, CMO, Esurance
- David Berkowitz, Chief Strategy Officer, Sysomos
- Liz Miller, SVP of Marketing, CMO Council
As social data streamed into systems, the voice of the customer became distinct and immediate. But as sentiment became the table stakes of today’s intelligence, marketers started to look for more out of their social engagement and listening programs. This shift has brought about a call to iden...
Aligning Campaigns, Content and the Customer for Exceptional Experiences
Deborah Holstein, VP Marketing, Hightail
Liz Miller, VP of Marketing, CMO Council
In 1997, an article was published outlining the “7 Principles of Supply Chain Management.” The paper outlined the supply chain programs of 100 of the most successful manufacturers. Fundamentally, the seven common practices and principles, when applied across the organization, led manufac...
Mary Anne Hensley, CMO Council; Brandon Purcell, Forrester Research; Buck Webb, RedPoint Global
Most organizations are unable to deliver their brand promise in a consistent manner. Many marketers strive—but struggle—to present high contextual relevance across all channels and touchpoints that span everything from marketing to sales and service. Fragmented engagement systems create ...
Best Practices From Media and Entertainment Industry Practitioners
Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Chief Digital Officer for NBC Universal Parks and Resorts
When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational ...
Liz Miller, SVP of Marketing, The CMO Council; Chris Moloney, CMO, CAN Capital; Zeynep Tolon, Global CMO Market Development Leader, IBM
There is little doubt that marketers have embraced the need for a connected and cohesive customer experience. But while the new customer experience, especially the digital experience, has changed the way most organizations reach and engage with their customers, not all marketers are overjoyed with t...
Mary Anne Hensley, Executive Editor, Director of Content and Marketing Programs, CMO Council; Susan Bryant, CMO, DialogTech; Bryan Huber, Director of Digital Marketing, Comfort Keepers
Architecting today’s customer journey is a top priority for senior marketing leaders, who must guide the customer through the path to purchase and craft experiences across a multitude of channels and devices, all while keeping sight of the ultimate goal: guiding a customer through to conversio...
Liz Miller, SVP of Marketing, The CMO Council; Carly Dahlen - Director of eCommerce Marketing & Merchandising, JustFab; Robbie Baxter - Strategy Consultant, Peninsula Strategies and Author of The Membership Economy
The CMO Council, in partnership with Vindicia, hosted a one-hour, interactive webcast to discuss the new opportunities in business models, digital engagements and experiences, including subscription services and recurring payments. During this webcast we dicussed how leading brands, led by fearless ...
Liz Miller, SVP Marketing from CMO Council; Jennifer Grabenstetter, Executive Director of Global Communications- Product Care from Sealed Air; John McGarr, Author and President of Fresh Squeezed Ideas
Whether you run marketing for a distinguished, dynamic or developing brand, there is always a need to continually search for ways to stay relevant, real and rewarding for customers. Drawing on best practices and perspectives from the CMO Council’s latest report, titled “Building Bra...
Ed Breault, Aprimo, Strategy Consulting ; Jim Lenskold, President of Lenskold Group and author of Marketing ROI ; Liz Miller, CMO Council, SVP Marketing
In today’s expanding marketing landscape—not to mention today’s increasingly complex matrix known as the customer journey—the chief marketing officer (CMO) is faced with sheer and unadulterated chaos. From the multiplying channels that our customers are defining as their most...
Liz Miller - CMO Council, Susan Bryant - DialogTech, Kate Wik - MGM Resorts International
In today’s omnichannel world, consumers engaging with digital marketing convert in four ways: online via a website or mobile app, in person, and via a phone call. This last conversion—the phone call—can be the source of one of the most costly mistakes made by marketing teams: not u...
How do consumer brands stay relevant, authentic and differentiated in a rapidly evolving and culturally complex global market? With 195 countries and 6,500 languages around the world, the challenge is daunting as brands seek new methods and motivators to connect and engage with audiences in social m...
Liz Miller, SVP, Gary Dolsen, VP, Justin Steinman, CMO and Eoin Comerford, VP of Marketing
The shift to digital experience has forever changed the marketing landscape, heightening the need for new expertise, new campaigns, new content and new data-rich repositories for marketers to gain intelligence and insight about their customers. According to a new study from the CMO Council in partne...
Liz Miller - CMO Council, Sam Sova - Johnson Controls, Clint Poole - Lionbridge
According to a study from the Content Marketing Institute, 65 percent of B2B marketers in the manufacturing industry believe that producing engaging content is their top challenge specific to maximizing the impact and efficacy of their content marketing initiatives. In this same study, B2B marketers...
Liz Miller - CMO Council, Keith Meade - IBM Marketing Cloud, Rosie Judd - Georgia Aquarium
According to IBM research, fully engaged customers spend three times more and are twice as likely to recommend your company. Yet time and time again, customers are being met with experiences that are not meeting their needs. Today’s buyers expect the right content to fall into place at just th...
Liz Miller - The CMO Council, Ken Wincko - PR Newswire, Richard Cunningham - RightOn Interactive, Kylan Lundeen - Qualtrics
There is little doubt that marketers have made a commitment to customer experience—from developing roadmaps to an uncompromising customer journey to the development of data-rich personalized engagements. But what is next? Has customer experience become too buzzed about? Are we really re-thinki...
Liz Miller, CMO Council; Greg Swender, Oracle
According to a CMO Council study, “Closing the Gap: Understanding the Sales and Marketing Alignment Imperative,” some 46 percent of sales and marketing executives felt that in order to maximize sales across the organization, the level of action on opportunities needed to be boosted, and ...
Liz Miller - CMO Council, Lynda Brendish - Forbes, Liz Roche - Pitney Bowes, Kristin Rahn - Pitney Bowes
The 360-degree view of your customer has become something of a marketing unicorn—that thing you know is worth chasing for better customer engagement, retention and acquisition but feels impossible to find in today’s climate of slow corporate change and legacy infrastructures. In the past...
Liz Miller, SVP Marketing - CMO Council, Bernard Chung, Senior Director of Solution Marketing - SAP, Amy Jackson, Senior Director of Brand Strategy & Consumer Marketing - TripIt
Adding context to an experience used to mean knowing “something” about the time or place a customer is in…be it in the moment or in the next best point of interaction. In the evolution of customer experience, context has been a key gating point, signaling the difference between kn...
John Hurley, Director of Sales Enablement, Radius. Liz Miller, SVP of Marketing, CMO Council.
In today’s age of big data and analytics, marketers are looking to redefine how data and insights can be gathered to drive the business forward. Core to this is how organizations are getting smarter about opportunities to more strategically target the prospects that are most likely to yield pr...
Liz Miller - CMO Council, Vince Jeffs - Pegasystems, John Ingersoll - CSAA Insurance, Amy Michaels - T-Mobile
According to the newly released study, “Predicting Routes to Revenue,” marketers intend to look directly at personalization as a key strategy to maximize customer value in 2016. In fact, according to the insights from more than 150 senior marketing decision makers, 58 percent will be add...
Liz Miller - CMO Council, Vi Murphy - Teradata, Sean Shoffstal - Teradata
When marketers advanced into 2015, headlines announced that it would be the year of customer analytics and intelligence—a year when CMOs would be shedding the fear of “analysis paralysis” and turning the threat of big data into big opportunities with customers. Yet in survey after ...
Liz Miller, SVP Marketing - CMO Council, Sean Rollings, VP of Product Marketing - Aria Systems, Inc., Jason Mann, Director of Product Managment - SAS
Will 2016 be a year of disruption or innovation? For some businesses, disruption will come in the form of new businesses and new business models challenging the very behavior of how, when and where customers engage with brands. Digital transformation is increasingly influenced by new digital busines...
Liz Miller, SVP Marketing - CMO Council, Dario Debarbieri, Worldwide Marketing Director - Systems Group - Middleware - IBM, Elina Vilk, Head of Marketing - PayPal
According to a recent CMO Council study, the ability to achieve a truly personalized, enriched and highly relevant digital experience has been challenged by data availability and aggregation—and more specifically, getting to the right intelligence that can be learned from this wealth of data. ...
Liz Miller - CMO Council, Colin Reid - Teradata, Jonathan Ruchman - Brookdale Senior Living
There is a classic statement that you “can’t know what you don’t know,” and in today’s digital age of tracking and cookies and customer intelligence and tracking, the unknown is a terrifying thing indeed. Customers who are known through traditional channels enable a deg...
Jenny Powell - US Bank; Liz Miller - CMO Council, Robin Collyer - Pegasystems
As expected, on a journey to revenue optimization, there are bound to be bumps and potholes to be battled along the way. According to a new study from the CMO Council in partnership with Pegasystems, marketers admit that compared to five years ago, it is far easier to connect with customers through ...
Liz Miller, SVP, Marketing - CMO Council, Christoph Heyn, Director, Mobile & Digital Guest Experience - Marriott International, Haresh Kumar, Vice President of Marketing - Moovweb
Mobile commerce is not just growing—it is exploding. As recently as the first quarter of 2015, analysts estimated that mCommerce makes up some 29 percent of eCommerce transactions in the U.S. and 34 percent of transactions globally. For countries like Japan and South Korea where mobile is more...
Cynthia Ricciardi - SiriusXM; Chris Helle - Comcast; Vincent Jeffs - Pegaystems; Liz Miller - CMO Council
The CMO Council, in partnership with Pegasystems, has been asking senior marketing leaders about which core aspects of their customer experience strategies have developed the most robust and profitable results with their customers. Early indicators point to some key areas of interest:
Mary Anne Hensley, Director, Content and Marketing Programs - CMO Council, Brett Steiger, Head of Brand Marketing - Travelocity, Paul Metzler, Senior Director, Marketing & Industry Relations - PGA of America
Personalization at scale and in context continue to challenge even the most skilled and seasoned marketers. Somewhere between the rapid evolution of digital marketing engagements and the rush to aggregate and collect data, the path from data to intelligence has been obscured making the state of pers...
Liz Miller, SVP, Marketing - CMO Council, Karen Wood, Director of Product Marketing - Ensighten, Leslie Doty, CMO - Reader's Digest Association, Maigari Jinkiri, President - Stratigent
As digital engagements continue to evolve and customers advance their own paths through their customer journey, knowing and understanding behaviors, actions and real-time engagements have never been more critical. From anonymous visits to mobile searches, customers have more ways to connect, making ...
Liz Miller, SVP, Marketing - CMO Council, Jeff Goldberg, Product Marketing Lead - Pitney Bowes, Maureen Duff, Managing Director, Head of Global Marketing - Pershing
For today’s digitally demanding customer, a rich, personalized customer experience is quite simply the cost of doing business. It is no longer a differentiator, but the standard. It is a journey defined by the customer, who is setting a new pace in an intensely personal race that, in their min...
Liz Miller, SVP, Marketing - CMO Council, Ken Wincko, SVP, Marketing - PR Newswire, Martyn Etherington - CMO Summit Chair
While the appointment of a CMO sends the right signal, the credentials, character and capability of this emerging C-level executive member are of critical importance to internal acceptance and permanency. Combined with title inflation in the C-suite with multiplying turfs and sub-divisions of respon...
Rob Walker, Pegasystems; Josh Kruter, Clear Channel; Liz Miller, CMO Council
In 2007, the CMO Council embarked on a study to track how senior marketers were embracing the customer in real-time, personalized engagements—were we realizing the goal of “right message, right time, right channel” in our communications? At that time, 47 percent of marketing respon...
Liz Miller- CMO Council, Bernard Chung- SAP, JP Kuehlwein- Frederic Fekkai, Gerald Youngblood- AMD
Contextomy happens when we quote something out of context in a way that distorts the intended meaning of the content. In the late 1990s, quotes were used out of context in movie posters; critics were quoted as saying “It’s terrific!” when they really said, “It’s a terri...
Liz Miller, SVP, Marketing - CMO Council; Gene Hoffman, Chairman/CEO - Vindicia; Miriam Volle, Business Marketing Communications Leader - Kaiser Permanente; Vidya Vishal, Enterprise Growth Leader - Equifax
In today’s digital economy, the marketing landscape is undergoing transformational change. Innovative startups launched just a few years ago have now skyrocketed into major brands. Delivering on the true promise of SaaS and the cloud, these innovative companies are at the forefront of a major ...
Liz Miller - CMO Council; Thom Kozik - Marriott; Rob Roy, GVP of eCommerce and Interactive Marketing, Time Warner Cable
It is easy for marketing executives to feel we have been pushed into a defensive position, being asked (nay, mandated) to prove return on every marketing dollar spent. Yet in today’s age of big data, automation, social and digital, the potential we see in new strategies and tools is often lace...
Liz Miller, CMO Council; Scott McAllister, Time Inc.; Denise LaForgia, Trillium
The desire to have an accurate and complete view of an individual customer is not new for marketers. Ever since marketers were first able to access data about a customer, there has been the desire to understand and know more about what makes a customer buy. In a recent CMO Council study titled &ldqu...
Someone is following you…watching your every move…waiting for you to make the slightest indication that you might notice them, love them or even be devoted to them. Perhaps they see something there; perhaps they are just imagining it. They are hoping there is an emotion there when no s...
Bill Odell, Dell; Sachin Puri, Hewlett-Packard; Jennifer Noonan, Infor; Liz Miller, CMO Council
It is undeniable that the customer experience is a complex and ever shifting landscape, defined and initiated by the customer and spread across an online and offline landscape that is growing with every decision and journey. But how has this complexity impacted marketing’s operations? How are ...
Robinson Kelly, Lionbridge; Josh Northcott, Esri; Brian Payne, ISITE
With the economy emerging from recession and businesses looking for new opportunities to reach, engage and attract new and profitable audiences, it is no wonder that talk of “going global” is spreading. According to the CMO Council’s own “State of Marketing” study, 86 p...
Liz Miller, SVP, Marketing, CMO Council, Martyn Etherington, CMO, Mitel, John Balla, Principal Marketing Strategist-Customer Intelligence, SAS, Tim Moran, Editor in Chief, CMO.com
Everyone…it’s time to play Buzzword Bingo! Join the CMO Council as we delve into the biggest buzzwords that terrorized brands and marketers throughout 2014…and we predict what the big buzzwords will be that we will try to outrun in 2015. If we were still hung up on buzzwords from...
Liz Miller, SVP, Marketing, CMO Council, Laurent Bridenne, Global Digital/Video Strategy, Cisco, Beau Avril, Global Head of Commercialization, Google Preferred, Tamara Gaffney, Principle Analyst & Group Manager, Adobe Digital Index, Adobe
According to the CMO Council’s 2014 State of Marketing report, marketers’ investments into online video is taking the next evolutionary leap from experimentation into full-fledged testing. In order words, investments are increasing at a pace like never before. Why? Customers are viewing ...
Brendan O'Brien, Chief Evangelist and Co-Founder, Aria Systems; Matthew Grattan, Sr. Director Ecommerce, Avalara; Liz Miller, SVP, Marketing, CMO Council
There's no doubt that the “Internet of Things” is driving the next wave of innovation. Google has spent billions over the past few months vacuuming up companies that specialize in smart appliances and machine learning. Already, Philips light bulbs, Audi automobiles, and Samsung washers a...
Liz Miller, SVP Marketing, CMO Council, Bernard Chung, Senior Director, Solution Marketing, SAP, David Raab, Owner, Raab Associates, Georg Rasinski, Director LG Mobile and Brand Management, LG Electronics
Marketing technology is at the very core of today’s business strategy. According to a recent CMO Council study, Quantify How You Unify, marketing leaders are facing significant challenges managing the growing sprawl of marketing technology. The study reveals that 42 percent of CMOs who own the...
Liz Miller, SVP, Marketing - CMO Council, Diane Salmon, VP - Visa, Colette Crosby, Director, Global and Mobile GTM - Intuit, Jennifer Bordner, Mobile Marketing, CEM, - Old Navy
Mobile technology and the advent of tablets and smartphones have transformed whole industries and are changing customer behavior in ways that impact marketers around the globe. More than just another channel, mobile is digital and social at the same time. It’s making the quest for marketers to...
Tracy Hansen, CMO of Tealium, Jonathan Bradbury, Director of E-Commerce, Munchkin
A new study by the Chief Marketing Officer (CMO) Council and Tealium shows that business and marketing performance improvements are directly related to having a formal roadmap for managing digital marketing technologies and integrating the data produced from multiplying customer touchpoints. This w...
Howard Beader, VP, Product Marketing,SDL; Carlton Doty, Vice President and Group Director, Forrester Research, Inc.
Consumers expect relevant experiences and meaningful interactions across all channels and devices. They don’t trust your ads and they are more likely to engage and interact with your brand on other channels. So where are those interactions taking place? And how can you spark engagement to keep...
Nancy Slavin, SVP of Marketing for Macy's Merchandising Group, and Dan Kimball, CMO at Thismoment
According to research by Nielsen, 70 percent of global consumers trust online consumer reviews and rate reviews as the second most trusted form of advertising. And according to BazaarVoice, when it comes to trust, marketers may as well eliminate their own brand websites as a fountain of customer tru...
Mary Anne Hensley (CMO Council), Linda Ban (IBM), Sean Kapoor (Harman International)
In our first conversation around the new requirements for today’s digital CMO, we learned that CMOs still have work to do specific to building a robust digital marketing and engagement practice.
In this latest discussion of the to-do list for today’s digital CMO, we focused on the issue...
Jamie LaRose, Vice President of Digital Marketing–Home Lending, Wells Fargo; Jennifer Noonan, Director, Business Consulting, Infor Marketing Management
Today’s customer journey does not start and stop at the known touch points of marketing engagement. From word of mouth on social media to the actual last-mile delivery of the product, customers expect that the brands they trust and invest in will be there every step of the way. Yet marketers a...
Liz Miller (CMO Council), Toni Lee Rudnicki (iDirect Technologies), James Mendelsohn (CAN Capital), Jamie Anderson (SAP)
Much has been written about the need for partnership and alignment between the CMO and CIO. In the CMO Council's own investigation into the relationship, we have seen the ebbs and flows of this critical dynamic. From the battle over digital marketing platform advancement in the early 2000's to the r...
Liz Miller, Senior Vice President, CMO Council; Sheryl Pattek, Vice President, Principal Analyst Serving CMOs, Forrester Research; Tracy Hansen, CMO, Tealium
Much has been reported about the new technology buying power of the CMO, and it appears that savvy CMOs have fully embraced the role that technology plays in effectively reaching and engaging their digital customers. But all too often, marketers are buying technology first without clearly thinking t...
Ariel Kelman (Amazon), Ingrid Lindberg (Prime Therapeutics), Bernard Chung (SAP), Liz Miller (CMO Council)
Join the CMO Council as we explored how today’s marketing leaders are driving business performance across the customer-centric enterprise. During the one-hour session, we focused on how the customer experience impacts business performance, profitability, competitive differentiation, loyalty, a...
Veena Pureswaran (IBM), Elizabeth Halaki (Canon), Liz Miller (CMO Council)
In today's business landscape, the role of the CMO is in constant flux, ever evolving as the keeper of the brand, the architect of the customer experience and the visionary behind business growth and opportunity. This is a tall order, and it requires a new set of priorities. So what is on the to-do ...
Liz Miller (Senior Vice President, Marketing CMO Council), Paige O’Neill (CMO, SDL)
Join the CMO Council as we bid farewell to the campaign-driven mindset of marketing of the past, and say hello to the new mandates and expectations for the connected customer experience.
During this hour-long interactive webcast we will hear about new research from SDL, who surveyed millennial...
Jamie Anderson (SAP), Scott Baker (Porsche), Liz Miller (CMO Council), Andrew Sherrard (T-Mobile)
During this hour-long interactive webcast, you'll gain real-world insights from experts in customer experience management as well as leading-edge marketers making shifts in how they champion customer centricity in their own organizations. We'll take a look at the importance of actionable data, the n...
Micahel Osofsky, NetBase; Mayan Mathen, NTT Innovation Institute, Inc.; Liz Miller, CMO Council
Innovation is a word we hear often…it is used to describe our brand mindsets to our products and services. We strive for innovation. We brag about innovation. But what is real innovation? Where does it truly come from and how does it manifest? As marketers look to elevate thinking, engagement...
Martyn Etherington, Mitel; Rob Roy, Time Warner Cable; Liz Miller, CMO Council
It is hard to believe the amazing changes that marketing has seen in the past five years. With the explosive rise of social media shaping how customers engage and communicate to the era of Big Data and the need to master new analytics and technologies, marketing looks very different than it did. So ...
Jayakrishnan Sasidharan, VP & Global Head - Business Collaboration and Customer Experience Practice, Wipro; Lauren Chewning, VP of Brand Management, Marriott International; Valarie Hamm, VP and Director of Digital Experience, Umpqua Bank; Liz Miller, VP of Marketing & Operations, CMO Council
Customer expectations for seamless, frictionless, always-on engagements is a reality in 2013, but are we prepared for what customer experience expectations will be in 2017? How will our customers engage with our brands? How will their behaviors drive when, how and why they are buying, researching an...
Panelists & Profiles:
Chris Reed, Chief Marketing Officer, Mig33 Having two decades of senior marketing experience on several continents, both the client and agency side, Reed now leads many organizations around the global. He currently oversees brand marketing agencies in both the UK and Singa...
Nicolas Kontopoulos, Senior Director of Global CRM Marketing, SAP; Liz Miller, Vice President of Marketing, CMO Council
Nicolas Kontopoulos, Senior Director of Global CRM Marketing, SAPAs part of SAP Global CRM Solution Marketing team Nicholas is responsible for developing the SAP Global Omni-Channel go-to-market strategy. Nicholas has over 21 years of experience working across a broad range of Industry Verticals in ...
Bob Harden - Experian; Jon Gettinger - Aria Systems; Liz Miller - CMO Council
According to a study by the Chief Marketing Officer (CMO) Council, C-suite marketers have been mandated to boost the bottom line while also managing top line growth, all while lowering costs and boosting efficiencies. Customer revenue optimization has become the driving mandate for all executives ac...
Meagen Eisenberg – VP of Demand Generation – DocuSign, Inc.; Allison Metcalfe – Sr. Director of Customer Success – Demandbase; Liz Miller – VP of Marketing Programs & Operations – CMO Council
SiriusDecisions estimates that the buyer's journey is 70 percent complete by the time a salesperson is contacted -- and a recent CMO Council study of B2B buyers indicates that 87 percent of buyers believe that online content impacts their buyer journey from vendor selection and purchase decisions. I...
Pablo Pareja – Cox Communications; Navin Sharma – Pitney Bowes; Liz Miller – VP of Marketing Programs & Operations – CMO Council
Telecommunications companies have vast amounts of customer and network data spanning across the enterprise. In order to achieve favorable campaign results, marketers need to make it as clean, complete and accurate as possible. This is especially true when engaging customers with highly-targeted offe...
Jeff Larson, VP of Global Marketing (Subway); Russ Romeo, Marketing Director (Dunkin' Donuts); Brant Schmitz, Online Marketing Manager (Snap Fitness)
In this webinar, entitled “Turning Local Trends Into Transactions,” the topics discussed included:
Highlight findings from the Brand Automation for Local Activation report
Provide insights into the key trends in local customer engagement and the tools and technologies that are ...
Bob Page, VP of Analytics Platform & Delivery (eBay); Richard Smith, CMO (AIG Bank); Chris Wintermeyer, Senior Director of Enterprise Solutions (Domo)
Join the CMO Council and business intelligence leader Domo in this 60-minute webinar as we discuss best practices in identifying key measures, connecting touchpoints and campaign measures into a cohesive, real-time dashboard, and pulling the masses of data into actionable, intelligent customer insig...
Abhay Patel, AVP of Customer and Market Intelligence (LÓreal USA); Tom McConnon, Senior Director of Product Marketing (Domo)
This interactive webinar focuses on the needs and requirements of high performing marketing teams and how these best practice leaders have developed their view of the customer and dashboard for performance measurement. We will hear from business intelligence experts to define how to initiate a more ...
Steven Schreibman, SVP & CMO (Finish Line); Julie Kehoe, VP of Communication (Domo); Chris Wintermeyer, Chief Advocate (Domo)
This Advancing Analytics webcast focuses on how social fits into analytics – and how the intelligence gathered through social is distributed throughout the organization. Experts in business intelligence will share how these seemingly overwhelming troves of social data can be accessed and lever...