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By 2020, 85 percent of interactions between customers and retailers will take place without human intervention, according to a study by Gartner.
By 2020, 85 percent of customer interactions will happen without a human intervention as chatbots and automation are increasingly utilized.
93 percent of global leaders believe that AI will enhance decision-making, according to a survey conducted by Tata Communications.
In 2016, U.S.-based companies held 66 percent of all investments into AI companies.
The global AI market for CRM accounted for USD 11.42 billion in 2017 and is expected to reach USD 123.28 billion globally by 2024, growing at a CAGR of 40.19 percent between 2018 and 2024 (according to a study by Zion Market Research).
31.4 percent of marketers say that AI can help them better understand their customers, according to a survey conducted by Bright Edge.
60 percent of marketers expect to use AI this year in their content marketing strategies, according to survey conducted by Bright Edge.
Two-thirds of people who use digital voice assistants, such as Amazon Echo or Google Home, use their smartphones less often.
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