Key Shifts Required to Achieve Responsiveness
Critical Omnichannel Touchpoints for Marketers and Consumers
What Are The Top Methods By Which Marketers Can Drive Revenue And Improve Margin?
Almost 60 percent of consumers in a study were unlikely or very unlikely to return to a business they had experienced poor customer service from, even if a trusted friend said the service had improved.
59 percent of consumers like to tell others about new products.
40% of consumers would share a photo of packaging if it is interesting.
52% of online consumers say they would likely return to a business for another purchase if they receive products in premium packaging.
48% of the marketing budget is spent on acquisition of quality customers
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