GovindaRaj is an inspiring business leader with proven expertise in business strategy formulation, brand building, B2B & B2C Marketing, Customer Experience, Digital Marketing and Product Management. Currently, he heads Customer Expreience Excellence for Vi (Vodafone Idea Limited, India). As a member of core team, he spearheaded the showcase of Vi 5G, launch of arguably India's largest MSME Digital Index (ReadyForNext Program), launch of Vi, a unified brand of Vodafone and Idea. Beyond brand building, strategic marketing, championing customer experience is at the heart of his portfolio with focus on driving NPS leadership, building Customer centric culture and building sustainable advantage in a cut-throat market environment. He is most passionate about designing and championing customer centric marketing programs with sharp focus on revenues and building lasting relationships delivering business value.
Govind has over 23 years of experience having worked with startups, consulting firm and global ICT companies such as Siemens, Deloitte, Microland and IMImobile. In his stint with Vodafone India, he built significant expertise in managing product P&L and building high performance teams. Govind has led large scale Digital transformation programs and has been an integral part of integration program between Vodafone and Idea.
Govind holds bachelor degree in Electronics and communication from NIT Warangal, India and Post-Graduation from Indian Institute of Management, Ahmedabad. His personal passion areas include supporting grass-root innovation, reading, and yoga.