Jous (Jan-Joris) Louwerier is the Senior Vice President and Head of Operational Risk Management Insurance for Eurasia. He was previously ING's CMO for Malaysia, responsible for defining and implementing the marketing strategy, plans and targets for ING Insurance Berhad, as well as the internal and external communication and public relations plans and campaigns. He also oversees the development, actuarial pricing, implementation and management of new products, keeping them in line with strategy, risk appetite and corporate policies. Previously, he served as the Regional Chief Operating Officer in the Asia Pacific, in charge of Regional Operations and IT  strategy. In this role, he reported directly to the Regional CEO and liaised with country CEOs, COOs and CIOs to maintain effective working relations. He has also held executive roles at ING Life in Japan and Korea. Joos completed his executive management degree at ING Business School in 2009 and his Lean Six Sigma certification in 2010.