The digitally dependent consumer is increasingly overwhelmed and upset with technical glitches and problems in their daily lives. While the threats and complications with computers are on the rise, customer technical support has not kept pace to address the needs of a growing population of computer users that are highly dependent upon their device as part of their daily lives. The study – Combating Computer Stress Syndrome: Barriers and Best Practices in Tech Support, captures quantitative data on the experiences and attitudes of consumers as well as a snapshot of intimate conversations on challenges and best practices with support-related executives at popular communications service providers and computer device manufacturers.
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