CMO Council and Phoenix Technologies Ltd. Lead Mobile Computer Industry Initiative to Co-Innovate and Engage with a Global Community of Technology Users
PALO ALTO, Calif. (Jan. 6, 2009) A new cyber "eavesdropping" program to "Track the Yack" among mobile computer users has analyzed thousands of conversations, comments and opinions in online discussions groups to gain revealing insights into the sentiments and preferences of today's diverse digital user base worldwide.
Part of a Reinvent Mobile campaign (www.reinventmobile.com) launched by the CMO Council's Forum to Advance the Mobile experience and Phoenix Technologies (Nasdaq: PTEC), the monitoring of virtual chatter and digital discourse in blogs, forums and review web sites by Fractal Analytics has produced some clear and apparent needs among Internet actives using mobile computers.
The new Track the Yack voice of customer (VOC) study released today gathered nearly 10,000 distinct sentiments based on some 4,000 online conversations between mobile PC users. Topping the list of gripes and groans among users are poor customer service and prohibitive repair costs, often leading to unnecessary obsolescence and eWaste. In addition, discussion analytics revealed these top concerns for users:
Track the Yack also evaluated customer sentiments for specific models from many leading mobile computer brands, including HP, Dell, Lenovo, Apple, Toshiba, Acer, Sony, Compaq, Asus and Fujitsu. Using the Eavesdrop tool developed by Fractal Analytics, researchers looked at the consumer-generated conversation and commentary to assess perceptions, satisfaction levels and experiences with each brand's product.
Importantly, analytics was used to accent what mobile computer users tend to care about and value the most. This includes:
"Using the Eavesdrop system from Fractal Analytics, we will continuously calibrate how the vendor community is performing in meeting end-user desires and wants," noted Donovan Neale-May, executive director of the CMO Council. "The efficiencies and value of online listening and sentiment tracking using 'spidering' and 'agenting' technology is now available to the industry and brands will have the ability to use eavesdropping for more customized, deep dives in the marketplace."
Track the Yack is part of a ground-breaking online community building campaign that aggregates a global audience of mobile computer users to form a vibrant new channel of co-innovation, feedback and market engagement. Funded by Phoenix Technologies with computer ecosystem and media partners, the Reinvent Mobile initiative gives technology vendors, suppliers and the channel an always-on, real-time listening, learning and leveling environment for optimizing the design, delivery and acceptance of next-generation systems.
At the center of the program is a new landmark, Web 2.0 social media and community portal —www.reinventmobile.com — a content-rich destination that promotes ingenuity and breakthroughs in mobile computing, and enables visitors and contributors to:
One innovation coming to market that addresses key frustrations and desires among mobile computer users is Phoenix HyperSpace.(TM) Debuting at the Consumer Electronics Show in Las Vegas (Jan. 8-11), HyperSpace is a revolutionary new instant-on, always-connected, fun and easy to use application and Internet access environment that makes operating a mobile PC as efficient and easy to use as a cell phone. Available today for download at www.hyperspace.com and also designed as add-on option with many next-generation notebooks and netbooks, HyperSpace allows users to instantly launch important web-based applications (before Windows boots), automatically connect to the best available network, dramatically extend battery life, and achieve new levels of uptime and security protection
"We're excited to play a leadership role in the Reinvent Mobile community and help promote greater insight and engagement with today's mobile computer users community" said Woody Hobbs, CEO of Phoenix Technologies. "We're also encouraged to see that insight coming out of Reinvent Mobile demonstrates a strong desire for instant-on computing, greater power management, smarter network connectivity and other capabilities that are delivered by our new HyperSpace product line."
A year ago we announced a vision for the next revolution in the PC industry, which we call PC 3.0(TM). PC 1.0 was DOS and PC 2.0 was Windows. PC 3.0 is a completely new architecture defined by Phoenix, which brings together the very best aspects of how mobile phones work with the best of PC designs to create a radical transformation of the PC user experience. We have been working in partnership with Intel, AMD, VIA and many of the world's major PC and component manufacturers to achieve this vision, and with the launch of HyperSpace at the Consumer Electronics Showcase in Las Vegas, the vision is a reality for all mobile PC users out there," added Hobbs.
The Forum to Advance the Mobile Experience (FAME)
The Forum to Advance the Mobile Experience (FAME) is a member advocacy group and strategic authority leadership initiative to accelerate marketing programs and research around advancing the wireless user experience. Formed by the Chief Marketing Officer (CMO) Council (www.cmocouncil.org), FAME promotes the adoption of wireless applications in the best interests of industry players. FAME brings together influential senior marketing leaders from top mobile technology companies that will join in the pursuit of innovations and best practices tailored towards the advancement of end user wireless applications. More information on FAME is available at www.fameforusers.org.
About the CMO Council
The Chief Marketing Officer (CMO) Council is dedicated to high-level knowledge exchange, thought leadership and personal relationship building among senior corporate marketing leaders and brand decision-makers across a wide-range of global industries. The CMO Council's 3,500 members control more than $100 billion in aggregated annual marketing expenditures and run complex, distributed marketing and sales operations worldwide. In total, the CMO Council and it's strategic interest communities include over 6,000 global executives across 57 countries in multiple industries, segments and markets. Regional chapters and advisory boards are active in the Americas, Europe, Asia Pacific, Middle East and Africa. The Council's strategic interest groups include the Coalition to Leverage and Optimize Sales Effectiveness (CLOSE), Brand Management Institute, and the Forum to Advance the Mobile Experience (FAME). More information on the CMO Council is available at www.cmocouncil.org.
About Phoenix Technologies Ltd.
Phoenix Technologies Ltd. (Nasdaq: PTEC) is the global market leader in system firmware that provides the most secure foundation for today's computing environments. The PC industry's top system builders and specifiers trust Phoenix to pioneer open standards and deliver innovative solutions that will help them differentiate their systems, reduce time-to-market and increase their revenues. The Company's flagship products and services -- AwardCore, SecureCore, Embedded BIOS, FailSafe, HyperSpace, BeInSync and eSupport -- are revolutionizing the PC user experience by delivering unprecedented performance, security, reliability, continuity, and ease-of-use. The Company established industry leadership and created the PC clone industry with its original BIOS product in 1983. Phoenix has 159 technology patents and 136 pending applications, and has shipped in over one billion systems. Phoenix is headquartered in Milpitas, California with offices worldwide. For more information, visit www.phoenix.com
Executive Program Director, ReinventMobile.com
Tel.: +1 650 433 4141
VP Marketing, Phoenix Technologies Ltd.
Tel.: +1 408 570 1060