The Big Book of Chat Commerce 2025
Get new insights on delivering a friction-free, instantly gratifying customer experience, how to tap into its tremendous potential to build a new customer engagement architecture with chat commerce. More
Exploring How AI-Powered Marketing Is Accelerating Growth, Unlocking Personalization at Scale, Driving Smarter Decisions, and Redefining the Role of the Marketer
A transformative force is now reshaping marketing: artificial intelligence. AI-powered marketing has moved beyond experimentation into a strategic growth engine, fundamentally changing how brands engage customers, allocate resources and create value. As adoption accelerates, marketers who fail to embrace AI risk falling behind competitors who are already operating at a different speed, scale and adaptability.
AI in marketing has the potential to transform the marketer into someone who designs systems, guides intent, and shapes customer relationships across the entire lifecycle. Rather than replacing marketers, AI augments them by handling complexity, volume and continuous optimization, freeing humans to focus on creativity, judgment and emotional connection.
The CMO Council has identified AI-driven marketing as one of the most consequential opportunities facing modern marketing leaders. To support this shift, new research, resources, and best-practice frameworks are emerging to help CMOs understand how to integrate AI responsibly and effectively. These initiatives curate insights on adoption trends, use cases, governance models, vendor ecosystems, and real-world performance outcomes.
AI-powered marketing encompasses a wide range of capabilities, including predictive analytics, generative content, autonomous campaign optimization, real-time personalization, and agentic workflow orchestration. These capabilities operate across channels, allowing brands to sense and respond to customer behavior in near real time. AI systems can analyze vast data sets, identify patterns humans can’t see, and take action continuously without fatigue.
No other marketing capability offers the same combination of speed, adaptability and continuous learning. As markets fragment, buyer behavior shifts, and AI-mediated discovery becomes commonplace, AI-powered marketing gives brands the ability to evolve in real time.
For CMOs, the opportunity to partner with AI while preserving human creativity, ethics and meaning will define the next era of marketing leadership.
In the rapidly changing world of modern business, data has emerged as the lifeblood that is fueling growth and innovation. As organizations strive to stay ahead in a competitive landscape, the strategic use of data and analytics has become a co ... More