Program Overview

The Customer Experience Board

The Customer Experience Board addresses the critical need for organizations to optimize, connect and fully monetize the customer experience.

The Customer Experience Board is addressing the critical need for communications service providers to optimize customer experience and heighten retention in a highly convergent, competitive, and demanding customer market.

The Customer Experience Board (CEB) brings together concerned marketers from leading service provider organizations and their partners worldwide to interact and engage, as well as promote best practice adoption, in this critical area of business performance. The CEB is a dedicated knowledge center and think tank focused on benchmark studies, audits and competency assessments, content aggregation, report publication and syndication, peer-to-peer interactions, best practice development, vertical industry analytics, and global models and frameworks for integrated customer experience management.

Research: Survey & Reports

Events and Webinars On Demand

Infographics

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Curated Facts & Stats

Shopping habits of the younger cohort differ significantly from baby boomers. Approximately 37% of Gen Z consumers allowed tracking in order to see more relevant advertising, with the remaining 43% opting out. For baby boomers, the vast majority opted out.

Source: Marketingdive.com
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Program Themes

  • CX Mapping
  • Customer Satisfaction
  • CX Strategy
  • CX Trends
  • CX Technologies
  • Customer Behavior
  • Customer Insights
  • Customer Engagement