Report
Gaining Lift From the Consumer Shift
This report examines customer relationships and tracks how their dollars have shifted categories throughout the last couple of years. With needs and priorities changing and the world around us evolving at an expedited rate, these data points serve as a “survival guide” for brands across all industries to come back stronger than ever in a post-pandemic world.... More
Report
Humanize + Optimize The Way You Recognize Every Customer + Contact
Improving digital customer experience (DCX) is now a crucial business issue for brands. Consumers have flocked to digital channels since the start of the pandemic. Too often, they have encounted experiences that don’t satisfy, causing many to abandon transactions and take their business elsewhere. ... More
Report
Making High-Tech MarTech Pay Off
As high-tech companies emerge from the pandemic, marketing and MarTech lie at the heart of the recovery. To optimize MarTech investments, marketing needs to have a very effective relationship with IT that spans strategy, selection and management. Such a working relationship drives MarTech innovation, capability maturity and higher performance. ... More
Report
Making Consumer Products MarTech Pay Off
As consumer products companies emerge from the pandemic, marketing and MarTech lie at the heart of the recovery. To optimize MarTech investments, marketing needs to have a very effective relationship with IT that spans strategy, selection and management. Such a working relationship drives MarTech innovation, capability maturity and higher performance. ... More
Report
Authentication Frustration
This report explores one of the biggest impediments to a satisfying digital experience—difficult and frustrating authentication processes. Based on a survey of 2,000 consumers in the United States, Canada, the United Kingdom and Ireland, it shows that a significant majority of consumers are exiting business transaction rather than put up with frustrating authentication processes.... More
Whitepaper
Why Customer Service Is The New Marketing
The customer journey is no longer a linear funnel. With so much noise and endless distractions, marketers need to foster real, human connections. New research from Acquire finds that customer service is the new key to effective marketing, loyalty, acquisition and retention in an age where everyone is vying for attention.... More
Report
Instant Interaction Driving Business Traction
Chat Commerce has the potential to completely shift and reshape e-commerce as we know it. ... More
Report
Data-Driven Decisioning Powers CX Forward
What’s involved in achieving ideal CX and AI? This report details where the challenges lie in both technology and talent and what steps organizations should take to overcome them. ... More
Report
Sparking MarTech Migration + Digital Innovation
When “business as usual” goes out the door, it’s adapt or collapse. In 2020, after being hit by a global pandemic that forced companies and consumers into a remote environment, both B2B and B2C organizations feel the urgent need to go all-digital — and fast. But as companies look to transform and embrace this digital-first reality in 2021, they cannot lose what makes... More
Report
Making MarTech Pay Off
As companies emerge from the pandemic, marketing and MarTech lie at the heart of the recovery. To optimize MarTech investments, marketing needs to have a very effective relationship with IT that spans strategy, selection and management. Such a working relationship drives MarTech innovation, capability maturity and higher performance. ... More
Whitepaper
The Exponential Power of Collaborative Marketing
This report details how collaborative marketing can bring companies and their partner networks into the data-driven digital marketing revolution.... More
Report
C-Suite Scorecard
The C-Suite Scorecard report card is based on a survey of 120 enterprise business leaders in companies of all sizes. It gave marketing high marks for 2020 performance, and nearly 70% of respondents are confident in marketing’s ability to lead growth recovery in 2021. ... More
Report
Rising Above The Fray
A chaotic customer journey has flipped much of the sales action to the top of the funnel, making marketers responsible for nearly half of a company’s revenue. It’s a big ask with even bigger challenges to overcome. Marketers face immense pressure, scarcity of resources, a data literacy gap and a skeptical CEO.... More
Report
Scaling the Value of the CMO
This study uncovers serious gaps, holes and deficiencies across key functional areas in the office of the CMO. In consequence, 86 percent of senior marketers surveyed believe lack of leadership depth and capabilities has resulted in missed revenue, growth and customer acquisition opportunities. ... More
Report
Humanizing and Analyzing Relationships To Drive Revenue, Retention And Returns
Re-thinking an old marketing metric — customer lifetime value (LTV) — can help close the gap between marketing efforts and financial outcomes.... More
Whitepaper
Getting it Done in 2021
There’s some good news and optimism from global marketing leaders looking for growth recovery in 2021. ... More
Report
The Future of Work Is Now
Are business leaders truly ready for the impact that AI will have on their business, their organization, and their workforce? Will an augmented workforce—the future of people and solutions like Intelligent Virtual Assistants (IVAs) working harmoniously together—become our new reality?Intelligent Virtual Assistants are the next generation of Intelligent Automation helping organizations ... More
Report
Leveraging AI to Boost Lead Generation and Conversion Efforts
For lead generation, qualification, and conversion, AI fits seamlessly into the MarTech stack. The best AI solutions use Marketing data to deliver powerful information about prospects and customers, as well as dig through data to find new prospects or suggest existing leads worth pursuing. AI allows data across multiple sources to meet with business intelligence in one place in order to deliver me... More
Report
How Covid Has Changed The Channels Of Engagement
Consumers across generations and geographies are moving to digital channels, and running into all sorts of problems. Now 73% of frustrated consumers are considering spending their dollars elsewhere. Brands need to get ahead of this before it’s too late.... More
Report
Bridging the Gap for Comms and Marketing
Learn how to spot marketing-comms alignment problems, leverage technologies and solutions to help drive cohesion, and create consistent messaging across media channels.... More